FAQ

Quick answers to the questions we get asked most.

I haven't received my deposit

Before you start

• Deposits usually reach your betPawa account within a few minutes.

• Go to Account → Statements to check whether the money has already arrived.

• Make sure you deposited from the same phone number that is registered to your betPawa account.

I don't have a payment method set up

You do not need to add anything in advance — pick your provider when you deposit:

1. Log in and go to the Deposit page linked below.

2. Choose your mobile money provider: MTN MoMo, Telecel Cash or AirtelTigo Money.

3. Enter the amount and confirm the prompt on your phone.

Proceed to our Deposit page.

I deposited from the wrong number

• Money sent from a number that is not registered to your betPawa account will not show on your balance.

• Keep the mobile money SMS — it contains the transaction ID.

• Contact our 24/7 Customer Support with that transaction ID and we will trace the payment for you.

My deposit failed — insufficient funds

• Check your mobile money wallet balance. Your provider may charge a transaction fee on top of the amount you deposit.

• Top up your wallet, then try the deposit again.

• If money left your wallet but the deposit failed, keep the SMS and contact our 24/7 Customer Support.

I can't log in

• Enter the phone number registered to your betPawa account, without the country code.

• Your password is the 4-digit password you chose when you registered.

• Forgotten it? Reset it on our Forgot password page using a verification code.

Still locked out? Contact our 24/7 Customer Support and we will help you regain access.

What happened to my bet?

• Go to My Bets to see every bet you have placed and its current status.

• Open bets are still being settled — results are usually confirmed within minutes of a match ending.

• If a market was voided or a match abandoned, your stake is returned automatically.

If a settled bet still looks wrong, contact our 24/7 Customer Support with the bet ID.

How do I register?

Here's how:

1. Go to our Join Now page linked below.

2. Enter your phone number and choose a 4-digit password.

3. Fill in your personal details if requested.

4. Read and agree to our Terms & Conditions, then tap the Join Now button.

Note: The 4-digit password you set here will be your login password every time you access your betPawa account.

Proceed to our Join now page.

I haven't received my withdrawal

• Withdrawals are usually sent to your mobile wallet within minutes.

• Go to Account → Statements to confirm the withdrawal was completed.

• Check that the withdrawal went to the phone number registered to your account.

If the money has not arrived after 30 minutes, contact our 24/7 Customer Support with the transaction reference.

Go to our Withdrawal page.