Meet Our Support Agents

Every message you send us is answered by a fellow Ugandan who speaks English and Luganda and knows local life first-hand. We sat down with two of our agents to talk about sport, their work and what makes Ugandan culture stand out.

Jonathan

Jonathan is a proud Arsenal fan, and he plays basketball too. He loves the banter and how fans connect over their shared passion.

“It’s funny how we create these imaginary families through sports: people we’ve never met, but can celebrate with, argue with and tease like we’ve known each other forever.”

He joined our Uganda team in 2024 and has since grown from agent to specialist. What he loves most about his work is the chance to help people.

“Every interaction is different, and there’s real satisfaction in turning a customer’s concern into a positive experience.”

He believes being Ugandan helps him do the job well.

“It’s special because of our hospitality, warmth, humour and sense of community. Understanding our local expressions and how we communicate helps us relate to customers naturally.”

Angella

Angella’s team is Arsenal too.

“Come On You Gunners!”

She joined our Uganda team in 2025, and what she enjoys most is that no two days are the same.

“You can never fully predict what you’ll face, and that keeps me excited and motivated.”

She’s proud of how closely the team works together.

“As long as you show up and contribute, you’re valued and included. We learn from one another and grow together.”

Jonathan and Angella are part of a wider team supporting customers across Uganda. Wherever you bet with us, help comes from a local team who speak your language. They can also help you set up self-exclusion if you ever want a break from betting. Get in touch through our Help page.

Our support team will never ask for your password or PIN, so never share them with anyone, even someone who says they work for betPawa.

25+. Play responsibly.